Privacy Policy

Last Updated: 2026-08-30

At Mountain AV (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information necessary to deliver our computer, IT, audiovisual, and recording services. This includes:

  • Contact Information: Name, email address, telephone number, and physical/service address (for our mobile “We come to you” callout services).
  • Booking & Event Details: Information relating to your event, venue specifications, audio/visual requirements, dates, and times.
  • Device & System Information: When you book computer repairs or IT setup, we may collect technical specifications, system configuration details, and necessary login credentials (provided voluntarily to perform repairs or software configuration).
  • Billing & Payment Information: Invoicing details and payment transaction records (we do not store full credit card numbers on our servers; payments are processed securely through trusted third-party payment providers).

2. How We Collect Your Information

We collect information directly from you when you:

  • Contact us via phone, email, contact form, or messaging services (e.g., Signal, Facebook).
  • Request a quote, book an on-site IT consultation, or book an audiovisual/event service.
  • Provide your equipment or systems for diagnostic, repair, or upgrade services.
  • Subscribe to updates or communicate with us regarding past or ongoing services.

3. How We Use Your Information

We use your personal information solely for legitimate business purposes, including:

  • Providing on-site and remote computer support, IT coaching, and hardware repairs.
  • Delivering audiovisual production, sound engineering, lighting, and recording services.
  • Communicating regarding appointments, quotes, invoices, and job status updates.
  • Managing warranties (including our 3-month workmanship warranty).
  • Complying with legal, tax, and accounting obligations under Australian law.

4. Client Data & Device Confidentiality

We treat all client data on computers, storage drives, and systems with the utmost confidentiality:

  • No Unauthorized Access: We only access data, files, and settings strictly necessary to diagnose, repair, or configure your system.
  • Data Backups & Transfers: Any temporary backups or data transfers performed during upgrades (e.g., SSD cloning) are handled securely. Replaced storage media is either returned to you or securely wiped before disposal.
  • Remote Access: Remote support (such as self-hosted MeshCentral) is only initiated with your consent and runs on secure, self-hosted infrastructure.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We only disclose personal information:

  • To service providers and contractors assisting us in delivering our services (e.g., payment gateways, cloud backup systems, accounting platforms).
  • Where required or authorized by law, such as in response to a lawful subpoena or legal process.
  • With your explicit consent.

6. Website Cookies & Analytics

Our website may use basic cookies or privacy-conscious analytics to monitor website functionality, traffic trends, and user experience. These tools do not collect intrusive personal tracking profiles. You can configure your browser to reject cookies if you prefer.

7. Data Security & Storage

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, modification, loss, or disclosure. When personal information is no longer needed, we securely destroy or de-identify it.

8. Your Rights & Access to Information

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections or updates to any inaccurate or out-of-date information.
  • Request the deletion of your personal information (subject to legal and financial record-keeping requirements).

To make a request, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Updates will be posted directly to this page with an updated revision date.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please reach out to us:

  • Email: Contact Form
  • Region: Gold Coast & Brisbane, Queensland, Australia